Terms of Use

Memento ("Licensed Application," "Service," or "Memento") is licensed to you ("You" or "End-User") by Memento CRM Inc, located at 3225 McLeod Dr, Suite 100, Las Vegas, Nevada 89121, United States ("Licensor," "we," "us," or "our"), for use only under the terms of these Terms of Use. We are incorporated in Delaware, United States, with a registered office at 1201 N Orange St, Suite 750, Wilmington, DE 19801.

By creating an account, downloading the Licensed Application from Apple's software distribution platform ("App Store") or Google's software distribution platform ("Play Store"), accessing the Memento web application at mementocrm.com, or otherwise using the Service, you indicate that you agree to be bound by all of these Terms of Use and accept this License Agreement. The App Store and Play Store are referred to as "App Stores."

You acknowledge that the App Stores are not parties to this License Agreement and are not bound by any provisions or obligations relating to the Licensed Application (such as warranty, liability, maintenance, or support). Memento CRM Inc, not the App Stores, is solely responsible for the Licensed Application and its content.

This License Agreement does not provide usage rules for the Licensed Application that conflict with the latest Apple Media Services Terms and Conditions or Google Play Terms of Service ("Usage Rules"). Memento CRM Inc acknowledges that it has reviewed the Usage Rules and that this License Agreement is not in conflict with them.

Memento is licensed (not sold) to you for use only under the terms of this License Agreement. The Licensor reserves all rights not expressly granted to you. Memento is intended for use on devices that operate Apple's operating systems ("iOS" and "macOS"), Google's operating system ("Android"), and supported web browsers.

Table of Contents

1. The Application
2. Scope of License
3. Eligibility and Accounts
4. Technical Requirements
5. Maintenance and Support
6. Subscriptions, Fees, and Auto-Renewal
7. Promotional Trials and Refunds
8. Use of Data
9. AI Features
10. Acceptable Use
11. User-Generated Contributions
12. Contribution License
13. Intellectual Property Rights

1. The Application

Memento is a relationship-management application that helps individuals foster closer, more meaningful relationships with their personal and professional contacts. The Service allows users to manage contact details, create reminders and notes, build groups, design and share digital business cards, scan paper business cards, import and sync contacts, manage brand assets, and use various AI-powered productivity features. Memento is available for iOS and Android mobile devices ("Devices") and as a web application accessible at mementocrm.com.

The Licensed Application is not tailored to comply with industry-specific regulations such as the Health Insurance Portability and Accountability Act (HIPAA), the Gramm-Leach-Bliley Act (GLBA), the Federal Information Security Management Act (FISMA), or the Payment Card Industry Data Security Standard (PCI-DSS) at the user level. If your interactions are subject to such laws, you may not use the Licensed Application to store, process, or transmit information regulated under them.

2. Scope of License

2.1 You are granted a non-transferable, non-exclusive, non-sublicensable, revocable license to install and use the Licensed Application on any Devices that you own or control, and to access the web application using your account, as permitted by the Usage Rules and these Terms.

2.2 This license also governs any updates of the Licensed Application provided by Licensor that replace, repair, or supplement the original Licensed Application, unless a separate license is provided for such update, in which case the terms of that new license will govern.

2.3 You may not share or make the Licensed Application available to third parties (except as permitted by the Usage Rules, or with our prior written consent), sell, rent, lend, lease, or otherwise redistribute the Licensed Application.

2.4 You may not reverse engineer, translate, disassemble, decompile, integrate, remove, modify, combine, create derivative works of, adapt, or attempt to derive the source code of the Licensed Application or any part of it, except to the extent expressly permitted by applicable law.

2.5 You may not copy (except as expressly authorized by this license and the Usage Rules) or alter the Licensed Application or any portion of it. You may create and store copies only on devices that you own or control, for backup purposes, under the terms of this license. You may not remove any intellectual property notices. If you sell or transfer your Device to a third party, you must remove the Licensed Application from the Device.

2.6 You may not access the Service to build a competitive product or to copy any of its features, functions, or content.

2.7 You may not use any automated means (such as scrapers or bots) to access, monitor, or extract content from the Service except where we provide a documented API for that purpose and you comply with its terms.

2.8 Violations of the obligations in this Section 2, as well as attempted violations, may result in suspension, termination, prosecution, and damages.

2.9 Nothing in this license is intended to restrict your rights under applicable third-party terms. When using the Licensed Application, you must comply with all applicable third-party terms and conditions.

3. Eligibility and Accounts

3.1 Age. You must be at least 16 years old to create a Memento account or use the Service. If you are between 16 and 18 (or the age of majority in your jurisdiction, whichever is higher), you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.

3.2 Account information. You agree to provide accurate, current, and complete information when creating an account and to keep that information updated. You are responsible for safeguarding your account credentials and for any activity that occurs under your account.

3.3 One person per account. Accounts are intended for individual use unless you are using a Business or team subscription that expressly authorizes shared use. You may not share your password or transfer your account to another person without our consent.

3.4 Responsibility for Contact data. If you upload, import, scan, or sync contact information about other people, you represent that you have the legal right to do so under the laws that apply to you and that you have all necessary permissions or notices in place. You will respond to any request from one of your contacts to be removed from the data you store in Memento.

4. Technical Requirements

4.1 Licensor will use reasonable efforts to keep the Licensed Application updated so that it is compatible with current versions of supported firmware, operating systems, and browsers. You are not granted rights to claim any specific update.

4.2 You are responsible for confirming that your Device or browser satisfies the technical specifications required to use the Licensed Application.

4.3 Licensor reserves the right to modify the technical specifications as it sees appropriate, including ending support for older operating system versions, with reasonable notice where practicable.

5. Maintenance and Support

5.1 Licensor is solely responsible for providing any maintenance and support services for the Licensed Application. You can reach us at the email address listed in the App Store or Play Store overview for the Licensed Application, at support@mementocrm.com, or in-app through Settings → Help.

5.2 Memento CRM Inc and the End-User acknowledge that the App Stores have no obligation to furnish maintenance or support services for the Licensed Application.

6. Subscriptions, Fees, and Auto-Renewal

6.1 Plans. Memento offers a free tier and paid subscription tiers (currently Pro, Pro Max, and Business, as well as any new tiers we may introduce). The features, limits, and prices for each tier are described on our pricing page and in the in-app subscription screens. We may change features, limits, or prices from time to time as described in Section 23.

6.2 Billing. Paid subscriptions on the web are processed by Stripe. Paid subscriptions purchased through the mobile app are billed by the Apple App Store or Google Play, in accordance with their terms. You are responsible for all charges incurred under your account.

6.3 Auto-renewal. Paid subscriptions automatically renew at the end of each billing period (monthly or annual, depending on the plan) at the then-current rate, unless you cancel before the renewal date. You can manage or cancel auto-renewal at any time:

• Web subscriptions: Settings → Subscription → Manage Billing (Stripe portal)
• iOS subscriptions: your device's Settings → Apple ID → Subscriptions
• Android subscriptions: Google Play → Subscriptions

6.4 Taxes. Fees are exclusive of any applicable taxes unless stated otherwise. You are responsible for any sales, use, value-added, or similar taxes that apply.

6.5 Price changes. We may change subscription prices from time to time. We will give you at least 30 days' notice (by email or in-product) before a price increase takes effect on your account. If you do not agree to the new price, you may cancel before it takes effect.

6.6 Business tier. Business tier subscriptions are subject to a separate order form or written quote and may have minimum seat requirements and additional terms.

7. Promotional Trials and Refunds

7.1 Promotional trials. From time to time we may offer limited promotional access to paid features at no charge. Unless we say otherwise, when the trial ends your account will automatically convert to a paid subscription at the then-current rate, and your payment method will be charged. You may cancel before the end of the trial to avoid being charged.

7.2 Refunds — web purchases. Except where required by law, payments for subscriptions purchased through our web application are non-refundable. If you cancel mid-cycle, you will retain access to paid features through the end of the period you have already paid for and will not be charged again.

7.3 Refunds — App Store and Play Store purchases. Refunds for subscriptions purchased through the App Store or Play Store are handled by Apple and Google, respectively, in accordance with their refund policies. We cannot issue refunds on their behalf.

7.4 Consumer rights. Nothing in this section limits any non-waivable consumer rights you may have under applicable law (including rights of withdrawal under EU and UK consumer protection law).

8. Use of Data

You acknowledge that Licensor may access, store, and process content you create within the Licensed Application and your personal information to provide the Service. Our use of that material and information is governed by these Terms and by our Privacy Notice, available at https://mementocrm.com/legal/privacy-policy.html.

You also acknowledge that Licensor may periodically collect and use technical data and related information about your Device, system, application software, and peripherals, to offer product support, facilitate software updates, and provide other services related to the Licensed Application. Licensor may also use this information to improve its products and services, provided it is in a form that does not personally identify you.

9. AI Features

Memento offers AI-powered features such as bio enhancement, image generation and editing, business card scanning, contact enrichment, greeting suggestions, and other relationship-intelligence features. Your use of these features is subject to the following:

9.1 How AI features work. When you use an AI feature, the input you provide (such as text, an image, or a LinkedIn identifier) is processed by Memento and, in many cases, sent to a third-party AI model provider acting as our service provider under a data-processing agreement.

9.2 Quality and accuracy. AI outputs are generated by statistical models and may be incomplete, inaccurate, or otherwise unsuitable for your purpose. You are solely responsible for reviewing AI outputs before relying on them, sharing them, or using them with your contacts. Do not enter information you would not want a third-party model provider to process.

9.3 Your content. You retain ownership of the inputs you provide and the outputs generated for you, subject to (i) the rights you grant under Section 12 and (ii) the underlying rights of any third-party content you incorporate.

9.4 Training and improving Memento's AI features. Today, Memento does not use your personal information, your Contacts, your notes, your business card content, or any other customer content to train our own AI models. In the future, we may want to use customer data to train, fine-tune, evaluate, or improve AI features so that we can serve you better. If we ever do this, we will provide advance notice through in-product messaging or email, update our Privacy Notice with a clear description, and offer a clear opt-out in your account settings before such processing begins. Our full commitments on this topic are set out in the AI section of our Privacy Notice.

9.5 Acceptable AI use. You may not use AI features to (a) generate content that violates Section 10 or 11 of these Terms; (b) impersonate any real person without their consent; (c) generate child sexual abuse material, non-consensual sexual content, or content that promotes violence, self-harm, or unlawful activity; (d) generate content used to deceive, defraud, or mislead others in a way that could cause material harm; or (e) circumvent any rate limits, usage caps, or content filters.

9.6 Usage limits and metering. Some AI features are metered (for example, business card scans, AI image generations, and contact enrichment credits). Unused credits do not roll over between billing periods unless explicitly stated. We may adjust quotas with notice.

10. Acceptable Use

You agree not to use the Service to:

1. Violate any applicable law, regulation, or third-party right;
2. Infringe any patent, trademark, trade secret, copyright, right of publicity, or other intellectual property right;
3. Send, store, or transmit harmful, infringing, defamatory, obscene, threatening, harassing, hateful, or otherwise objectionable content;
4. Send unsolicited commercial communications ("spam") or otherwise use the bulk SMS, bulk email, or contact-request features in violation of the CAN-SPAM Act, TCPA, GDPR, CASL, or any other applicable anti-spam or anti-telemarketing law;
5. Misrepresent your identity or affiliation, or impersonate another person or entity;
6. Harvest, scrape, or otherwise collect information about other users without their consent;
7. Upload or transmit any virus, malware, worm, or other malicious code;
8. Attempt to gain unauthorized access to the Service or to any account, system, or network;
9. Interfere with or disrupt the Service or its infrastructure;
10. Resell, sublicense, or use the Service to provide a service to a third party (except under a Business plan that expressly permits it);
11. Use the Service in a manner that could damage, disable, overburden, or impair our infrastructure;
12. Encourage, enable, or assist any third party to do any of the above.

We may suspend or terminate accounts that violate this Section, with or without notice, as described in Section 20.

11. User-Generated Contributions

The Service may invite you to create, submit, post, display, transmit, publish, or distribute content and materials within Memento or through Memento-powered surfaces such as public business card pages and contact-request forms ("Contributions"). Some Contributions (such as a public business card page) may be viewable by other users and by anyone with the relevant link. You should treat any Contribution you make publicly visible as non-confidential.

When you create or make available any Contribution, you represent and warrant that:

1. The creation, distribution, transmission, public display or performance, and accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights — including copyright, patent, trademark, trade secret, and moral rights — of any third party.
2. You are the creator and owner of, or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize Memento and other users to use, your Contributions in any manner contemplated by the Service and these Terms.
3. You have the written consent, release, or permission of each identifiable individual person in your Contributions to use that person's name or likeness in any manner contemplated by the Service and these Terms.
4. Your Contributions are not false, inaccurate, or misleading in any material respect.
5. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
6. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us in our reasonable discretion).
7. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse any person or protected class.
8. Your Contributions are not used to harass or threaten any other person or to promote violence against any individual or group.
9. Your Contributions do not violate any applicable law, regulation, or rule.
10. Your Contributions do not violate the privacy or publicity rights of any third party.
11. Your Contributions do not violate any law concerning the protection of minors or contain any material that exploits, endangers, or sexualizes minors.
12. Your Contributions do not include discriminatory content targeting race, national origin, gender, sexual orientation, gender identity, religion, disability, or other protected characteristics.
13. Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms or any applicable law.

Any use of the Service in violation of the foregoing violates these Terms and may result in suspension or termination of your rights to use the Service.

12. Contribution License

By posting your Contributions to any part of the Licensed Application, or by linking your account to any of your social networking accounts, you grant Memento a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, modify (for technical purposes such as formatting), display, distribute, and otherwise use your Contributions solely for the purpose of operating, providing, improving, securing, and promoting the Service. This includes, for example, hosting your business card on a public web page when you publish it, displaying your name and photo to a contact who receives your card, and creating thumbnails and previews.

We do not claim ownership of your Contributions. You retain all intellectual property rights and other proprietary rights associated with them.

You waive any moral rights in your Contributions to the extent permitted by applicable law, but only insofar as necessary for us to provide the Service. We do not use your name, likeness, or content for advertising or promotion of Memento without your separate consent, except in the ordinary course of providing the Service (for example, when you publish a public card).

We have the right, in our reasonable discretion, to (i) edit, redact, or otherwise change any Contributions for technical compatibility; (ii) recategorize Contributions to place them in more appropriate locations within the Service; and (iii) prescreen, remove, or refuse any Contribution that we believe violates these Terms or applicable law. We have no obligation to monitor Contributions.

13. Intellectual Property Rights

Memento, the Memento name, the Memento logo, and all related marks, designs, and trade dress are trademarks of Memento CRM Inc. All software, content, and materials made available through the Service — other than your Contributions and Contact data — are owned by Memento CRM Inc or our licensors and are protected by copyright, trademark, and other intellectual property laws.

Memento CRM Inc and the End-User acknowledge that, in the event of any third-party claim that the Licensed Application or your possession and use of the Licensed Application infringes that third party's intellectual property rights, Memento CRM Inc, and not the App Stores, will be solely responsible for the investigation, defense, settlement, and discharge of any such claims.

14. DMCA and Copyright Complaints

If you believe that content available through the Service infringes your copyright, please send a notice that includes the elements required by the Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)) to our designated agent:

Memento CRM Inc — Copyright Agent Email: copyright@mementocrm.com Mail: 3225 McLeod Dr, Suite 100, Las Vegas, NV 89121, United States

We may remove or disable access to content alleged to be infringing and may terminate the accounts of repeat infringers.

15. Liability

15.1 To the maximum extent permitted by applicable law, Licensor takes no accountability or responsibility for any damages caused by your breach of Section 2 or your other obligations under these Terms. To avoid data loss, you should use the backup and export functions of the Licensed Application.

15.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL MEMENTO CRM INC, ITS AFFILIATES, OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE, EVEN IF MEMENTO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.3 OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID TO MEMENTO IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS (US $100).

15.4 Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, the exclusions and limitations above apply only to the maximum extent permitted by law. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited by law.

16. Warranty

16.1 Licensor warrants that the Licensed Application is free of spyware, trojan horses, viruses, or other malware at the time of download.

16.2 No warranty is provided for a Licensed Application that is not executable on the Device, has been modified without authorization, has been handled inappropriately, has been combined with unsuitable hardware or software, or whose executability is affected by causes outside Memento's control.

16.3 You should inspect the Licensed Application after installing it and notify Memento of any defects without undue delay by email at support@mementocrm.com. Defect reports will be investigated if they are received within thirty (30) days of discovery.

16.4 If we confirm that the Licensed Application is defective, Memento may choose to remedy the situation either by resolving the defect or providing a substitute version.

16.5 In the event of any failure of the Licensed Application to conform to any applicable warranty, you may notify the relevant App Store, and your purchase price (if any) will be refunded in accordance with the App Store's policies. To the maximum extent permitted by applicable law, the App Stores will have no other warranty obligation with respect to the Licensed Application.

16.6 If you are using the Service as a business, any warranty claim expires twelve (12) months after the Licensed Application was made available to you. Consumers retain any statutory warranty periods provided by law.

16.7 EXCEPT AS EXPRESSLY SET OUT IN THIS SECTION 16, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. Memento does not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components, nor that any defects will be corrected.

17. Product Claims

Memento CRM Inc and the End-User acknowledge that Memento CRM Inc, and not the App Stores, is responsible for addressing any claims by the End-User or any third party relating to the Licensed Application or to the End-User's possession or use of the Licensed Application, including but not limited to:

(i) product liability claims; (ii) any claim that the Licensed Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.

18. Legal Compliance

You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

You agree to comply with all applicable export-control, sanctions, anti-bribery, anti-money-laundering, and similar laws.

19. Third-Party Services and Beneficiaries

Memento CRM Inc represents and warrants that it will comply with applicable third-party terms when using the Licensed Application.

In accordance with Section 9 of the "Instructions for Minimum Terms of Developer's End-User License Agreement," Apple and Google and their subsidiaries are third-party beneficiaries of this End User License Agreement. Upon your acceptance of these Terms, Apple and Google will have the right (and will be deemed to have accepted the right) to enforce this End User License Agreement against you as a third-party beneficiary.

The Service may interoperate with third-party services (such as Google Contacts, Outlook, LinkedIn, Zapier, Apple iCloud, and others). Your use of any third-party service is subject to that service's own terms. Memento is not responsible for, and makes no warranty regarding, any third-party service.

20. Termination and Account Suspension

20.1 Term. This license is effective when you accept these Terms and continues until terminated by either party as set out below.

20.2 Termination by you. You may terminate this license at any time by deleting your account through Settings → Privacy → Delete Account, or by emailing support@mementocrm.com. Termination does not entitle you to a refund of any pre-paid fees, except as required by law.

20.3 Termination by Memento. We may suspend or terminate your account or access to the Service at any time, with or without notice, if (a) you violate these Terms; (b) we are required to do so by law; (c) we determine in good faith that your use of the Service is unsafe, fraudulent, abusive, or harmful to other users or to Memento; or (d) we discontinue the Service. We will use reasonable efforts to provide notice where practicable.

20.4 Effect of termination. On termination, your rights under this license cease and you must stop using the Licensed Application. We may delete your account data after termination, subject to the retention practices described in our Privacy Notice. Provisions that by their nature should survive termination (including Sections 8, 12, 13, 15, 21, and 22) will survive.

21. Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights.

21.1 Informal resolution. Before filing any claim, you agree to attempt to resolve the dispute informally by contacting us at legal@mementocrm.com. We will attempt in good faith to resolve any dispute within sixty (60) days of receiving your notice.

21.2 Binding arbitration. If we cannot resolve the dispute informally, you and Memento agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its applicable rules. The arbitration will take place in Wilmington, Delaware, or another mutually agreed location. The arbitrator's decision will be final and binding. Judgment on the award may be entered in any court of competent jurisdiction.

21.3 No class actions. You and Memento agree that each party may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. If this waiver is found unenforceable, the rest of this Section 21 will be unenforceable.

21.4 Exceptions. Either party may bring (i) a claim in small-claims court for a dispute within the small-claims court's jurisdiction, and (ii) a claim for injunctive or equitable relief in a court of competent jurisdiction to prevent infringement or misappropriation of intellectual property rights.

21.5 Opt-out. You may opt out of the arbitration and class-action waiver in this Section 21 by sending written notice to legal@mementocrm.com within thirty (30) days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out. If you opt out, this Section 21 will not apply to you; the rest of these Terms will continue to apply.

21.6 Consumers. If you are a consumer resident in the EEA, UK, Switzerland, or another jurisdiction whose law gives you a non-waivable right to bring a dispute in your local courts, this Section 21 does not limit that right.

22. Applicable Law and Venue

These Terms are governed by the laws of the State of Delaware, United States, excluding its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

Subject to Section 21, any dispute not resolved by arbitration will be brought exclusively in the state or federal courts located in Wilmington, Delaware, and you consent to the personal jurisdiction of those courts.

If you are a consumer resident outside the United States, you may have the right to bring proceedings in your country of residence under your local law; nothing in this Section is intended to deprive you of that right.

23. Changes to These Terms

We may update these Terms from time to time. The updated version will be indicated by a new "Last Updated" date and will be effective as soon as it is accessible. If we make material changes, we will notify you by prominently posting a notice within the Service, by email, or both, at least 30 days before the changes take effect, except where a shorter notice period is required by law or for security reasons.

If you do not agree to the updated Terms, you may close your account before the changes take effect. Continuing to use the Service after the effective date constitutes acceptance of the updated Terms.

24. Contact Information

For general inquiries, complaints, questions, or claims concerning the Licensed Application, please contact:

Memento CRM Inc 3225 McLeod Dr, Suite 100 Las Vegas, NV 89121 United States

• General: contact@mementocrm.com
• Support: support@mementocrm.com
• Privacy: privacy@mementocrm.com
• Security: security@mementocrm.com
• Legal: legal@mementocrm.com
• Copyright (DMCA): copyright@mementocrm.com

Registered office: 1201 N Orange St, Suite 750 Wilmington, DE 19801 United States

25. Miscellaneous

25.1 Severability. If any provision of these Terms is held invalid or unenforceable, the validity of the remaining provisions will not be affected. The invalid provision will be replaced by a valid one that achieves, as closely as possible, the parties' original intent.

25.2 Entire agreement. These Terms, together with the Privacy Notice and any order forms or supplemental terms we provide, constitute the entire agreement between you and Memento concerning the Service and supersede any prior or contemporaneous agreements on the subject matter.

25.3 No waiver. Our failure to enforce any provision of these Terms is not a waiver of that or any other provision.

25.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

25.5 Notices. We may give you notice through in-product messaging, email to your account address, or by posting a notice on the Service. You agree that notices given to you in this way are effective when sent.

25.6 Force majeure. Neither party will be liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, labor disputes, governmental action, internet or telecommunications failures, or pandemics.

25.7 No agency. No agency, partnership, joint venture, or employment relationship is created between you and Memento by these Terms.

25.8 Amendments. No amendment to these Terms is effective unless made in accordance with Section 23 (for changes by Memento) or signed in writing by an authorized representative of Memento (for any other amendment).

25.9 Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.

*These Terms of Use were last reviewed and updated on May 25, 2026.*